ShaNeil Harada
 

See examples of my work

OBJECTIVE :

My goal is to make my contribution to the technological industry while utilizing and continuing to develop my technical skills.

EDUCATION :

DeVry University – Online
Bachelor of Science in Game and Simulation Programming
Graduation: June 2011

Eastern Idaho Technical College – Idaho Falls, ID
Associate of Science in Marketing and Business Management
Graduation: June 2001

TECHNICAL SKILLS :

Programming

Software

Technical Support

C++

Blender

LabStats

C# with XNA

Adobe Photoshop

Windows Support

Torque Script

Adobe Flash

Networking Support

Action Script (2.0 & 3.0)

SQL Server

PlayStation 3 (all models)

Direct X

Microsoft Access

PSP (all models)

Open GL

Microsoft Projects

PlayStation Peripherals

 

 

 

 

 

 

 

ACCOMPLISHMENTS :

· National Dean’s List 2001
· 4.0 Cumulative GPA

RELEVANT EXPERIENCE :

• Programmer on game project “T-Cell” using C# with XNA
• Day to day support of Tier 1 technical support agents and escalation resolution.
• Led project to rewrite processes for tier 1 and tier 2 to improve first call resolution and customer satisfaction while meeting client expectations.
• Conducted research and provided feedback to client regarding various processes, including a written plan listing suggested improvements and anticipated results.
• Monitored agent calls and provide feedback for quality assurance
• Managed site intranet using DotNetNuke
• Developed simulation design for new troubleshooting steps
• Developed walkthroughs and tutorials for use of LabStats software

RELEVANT COURSES :

· Object-Oriented Programming

· Applied Development

· Software Engineering for game programming

· Game Engine Design and Integration

· Multimedia Programming

· Simulation Design

· Data Structures and Artificial Intelligence

· Math and Physics for Game Programming


WORK HISTORY :  

Technical Support Engineer - Computer Lab Solutions, Idaho Falls, ID
2011 - Present 

Tier 2 Technical Support - Center Partners, Idaho Falls, ID
2005 - 2011 

Data Entry and File Management - IES Temp Agency, Idaho Falls, ID
2003 - 2004 

Ad Designer Woods Publishing
2000 - 2001 

 

 

About The Author

ShaNeil Harada is a single mom with three kids who lives in Southeast Idaho.  ShaNeil loves to read all kinds of books, particularly fantasy, and loves to write.  She is currently working on two new stories while preparing several completed works for publication.